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What if something goes wrong with my beauty or cosmetic procedure?

What if something goes wrong with my beauty or cosmetic procedure

Beauty and cosmetic procedures are a booming industry in Australia. We have been receiving more calls in recent times in relation to injuries people have suffered as a result of beauty therapy or cosmetic procedures.

Some of the injuries suffered have included infections which have complicated scarring and their long term health issues, burns which required hospitalisation, and allergic reactions.

"There are risks involved in every type of treatment."

There are risks involved in every type of treatment.  The person performing the treatment should be informing you about any risks associated with the treatment and those risks can be dependent on their skills and experience, you and your history and the type of treatment itself. For example a breast augmentation is more complicated than a leg wax and will necessitate a far more complex and detailed explanation.

There are some real and positive steps you can take with the aim of reducing the risks of things going wrong. Some of these include:

  • Research

Does the company or individual professional have social media pages and if so, what are those pages saying?

Are they registered with their professional body? For example doctors and nurses with their respective Boards. You can follow this up on the AHPRA website and for more information on the role of AHPRA, have a look at my blog “The role of the Australian Health Practitioner Regulation Authority”.

Is the therapist a member APAA?

Check independent reviews of the company – do not just rely on customer or client feedback on their own website. 

  • Ask questions

What are the qualifications of the person undertaking the therapy/treatment?

Ask them how long they have been doing whatever treatment you are enquiring about. 

  • Make sure the salon uses trusted products during the therapy and you are not allergic to the ingredients?
  • Make sure you fully understand the treatment/therapy you are considering. For example what will happen, what the results should be, what preparation and after care is required, and what are the possible side effects?
  • Be wary of advertising claims, particularly those that are not substantiated by independent and reputable research.

What if something goes wrong?

  • Contact the company or individual that provided the treatment
  • Tell them what’s happened
  • Take photos
  • Keep all records; correspondence with the company or individual, invoices, receipts, pamphlets etc.

Keeping a thorough record of all communications with the provider of the services is very important as these can be used as to build a time line of events and incidents and also used as evidence should a matter be open to legal action.

If you’ve experienced problems with the provision of beauty or cosmetic treatment in Australia, we recommend you seek advice from a lawyer experienced with medical negligence claims. Feel free to get in touch directly with today’s blog writer, Civil Litigation lawyer, Dionne Franklin.

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Please note, this Blog is posted in Adelaide, South Australia by Andersons Solicitors. It relates to South Australian legislation. Andersons Solicitors is a medium sized law firm servicing metropolitan Adelaide and regional South Australia across all areas of law for individuals and businesses.


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